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Privacy Policy

At CPAP Nepal (https://cpapnepal.com), we recognize that your privacy is of the utmost importance—especially when it involves your health and medical equipment. This Privacy Policy explains what information we collect, how we use it, and how we protect your data.

1. Information We Collect

We collect information to provide safe, effective, and personalized sleep therapy services:

  • Personal Identification: Name, email address, phone number, and shipping address.
  • Medical Information: Sleep study (Polysomnography) reports, prescriptions, and pressure settings required for proper device configuration.
  • Device Data: Therapy data such as usage hours, mask leak rates, and compliance reports from smart devices (e.g., ResMed AirSense 10, BMC G3).
  • Payment Information: Payments are processed through secure third-party gateways (Bank Transfer, Fonepay). We do not store full card or banking credentials.

2. How We Use Your Information

  • Order Fulfillment: Processing purchases, rentals, and deliveries across Nepal.
  • Clinical Support: Assisting with CPAP/BiPAP setup, calibration, and therapy troubleshooting.
  • Communication: Sending order updates, warranty notices, and replacement reminders.
  • Improvement: Analyzing website usage to improve user experience and services.

3. Data Sharing and Disclosure

CPAP Nepal does not sell, trade, or rent your personal or medical information. Data may be shared only with:

  • Service Providers: Trusted courier partners for delivery purposes.
  • Medical Professionals: With your explicit consent, therapy data may be shared with your physician or pulmonologist.
  • Legal Authorities: When required under Nepalese law or valid legal requests.

4. Data Security

  • SSL Encryption: All data transmissions are protected using Secure Socket Layer (SSL) technology.
  • Access Control: Only authorized CPAP Nepal staff with a legitimate need have access to personal data.

5. Cookies and Tracking

We use cookies to enhance site functionality, remember cart items, and understand user preferences. You may disable cookies in your browser, but some features may not function properly.

6. Your Rights Over Your Data

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or outdated information.
  • Request deletion of your data, subject to legal, medical, or warranty obligations.

7. Third-Party Links

Our website may include links to third-party services (such as manufacturer apps like ResMed myAir). These sites have independent privacy policies, and CPAP Nepal is not responsible for their content or practices.

8. Compliance with Nepal Privacy Laws

This Privacy Policy complies with applicable data protection laws of Nepal, including the Individual Privacy Act, 2018.

9. Changes to This Privacy Policy

CPAP Nepal may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Modified” date.

10. Contact Us

If you have questions regarding this Privacy Policy or your data, please contact us:

  • Email: info@cpapnepal.com
  • Phone / WhatsApp: +977-9841175154
  • Address: Kathmandu, Nepal