Shipping and Delivery Information

At CPAP Nepal, we understand that timely delivery of sleep apnea equipment is essential for your health and well-being. We work with trusted logistics partners to ensure your medical devices are delivered safely, securely, and on time anywhere in Nepal.

1. Delivery within Kathmandu Valley

For customers in Kathmandu, Lalitpur, and Bhaktapur, we offer the fastest possible delivery so you can begin therapy without delay.

• Delivery Time: Same-day or next-day delivery (orders before 2:00 PM).
• Expert Setup: Technician support for initial setup and mask fitting (subject to availability).
• Delivery Fee: Free or NPR 150–200 depending on order value.

2. Nationwide Delivery (Outstation)

We proudly deliver CPAP and BiPAP equipment across Nepal, including:

• Western Nepal: Pokhara, Butwal, Bhairahawa, Nepalgunj, Dhangadhi
• Eastern Nepal: Biratnagar, Itahari, Dharan, Birtamod, Damak
• Central & Terai: Chitwan (Narayangarh), Hetauda, Birgunj, Janakpur

Estimated Delivery Time: 2–4 business days, depending on location and transport conditions.

3. Shipping Costs

• CPAP & BiPAP Machines (Sales): FREE nationwide shipping.
• Accessories & Masks: Flat fee of NPR 150–300 for outstation delivery.
• Rental Units: Two-way shipping costs are the customer’s responsibility for outstation rentals.

4. Secure Medical Packaging

CPAP and BiPAP devices are sensitive medical electronics. To ensure safe transit across Nepal’s road conditions:

• Multi-layer protective bubble wrap is used for all machines.
• Devices are shipped in original manufacturer-padded carry cases.
• Strong outer cartons protect against impact and vibration.

5. Order Confirmation & Tracking

• Confirmation: You will receive a call or WhatsApp confirmation from our Kathmandu office.
• Tracking: Outstation orders include a courier tracking or consignment number.

6. Receiving Your Package

Please inspect your package upon delivery. If you notice visible damage:

• Inform the delivery personnel immediately.
• Contact CPAP Nepal support before signing for the package.

7. International Shipping

CPAP Nepal primarily serves customers within Nepal. For international or cross-border shipping requests, please contact us directly to discuss custom arrangements.

Frequently Asked Questions (Shipping)

Q: Do you deliver during public holidays in Nepal?
A: Our office and courier partners may have limited operations on public holidays. Orders placed during holidays are processed on the next working day.

Q: Can I pick up my machine directly from your office?
A: Yes. You are welcome to visit our Kathmandu Service Center. Office pickup is recommended as it allows free mask fitting and machine orientation.

Q: What if my machine gets damaged during shipping?
A: We take full responsibility until the machine reaches you. If it arrives damaged, we will replace it at no additional cost.